Case Study:
Customer Profile
Fakeeh University Hospital (FUH) is a cutting-edge, 350-bed tertiary care facility located in Dubai, UAE. Well-known for its advanced medical and surgical services, FUH integrates the latest technologies to provide personalized care for patients. With a strong commitment to innovation and operational excellence, FUH continually seeks to enhance its healthcare delivery model. As a leader in healthcare innovation, FUH explored the opportunity to implement pharmacy automated solutions contributing to enhanced operational efficiency, inventory management, and medication safety.
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| Fakeeh University Hospital, Dubai, UAE Challenge ►Inventory management traditionally requires manual, time-consuming processes. ►Operational inefficiency leads to delays in medication related processes. ►Nursing satisfaction was adversely affected by increases in stockouts and medication requests. Solution ►ADCs, XT Anesthesia Workstation, and CPM provided item-level detail. ►Omnicell’s Inventory Optimization streamlined workflows and prevented delays in medication delivery. Impact •Reduction in medication error and near miss rate to 0%. •Improved patient care through faster, accurate medication administration •Enhanced pharmacy and nursing satisfaction, leading to greater staff morale |
The Challenge
FUH operates on an integrated and hybrid digital healthcare model. Therefore, conducting this study to evaluate the tangible impact on both efficiency and safety can provide a complete understanding of real-life effect. This required issuing multiple reports to assess stock levels, usage trends, and restocking schedules—processes that were time-consuming and prone to errors. Such processes in the workflow occasionally may result in stockouts, late delivery of medications to patients, and additional work for the pharmacy and nursing team increasing pressure on the hospital to uphold quality care. As FUH was facing a larger number of patients and pressure to provide quick and precise medication management, the establishment was aware that there was more schedule planning and efficiency required within the system of their operations.
The Solution
In response to the continuous challenges, FUH implemented an automated pharmacy workflow, including the Central Pharmacy Manager (CPM) along with the Automated Dispensing Cabinets (ADCs) and Anesthesia Workstation (AWS). The introduction of these solutions provided a smart system that controls the dispensing process ensuring highest security, safety, and efficiency. Additionally, the CPM inventory management system along with the point of care automated dispensing solutions, contributed to full item-level visibility into medication usage and practice, which allowed the hospital to optimize inventory management, ensuring that medications were always available at the right locations, in the right quantities, and at the right times.
The pharmacy team at FUH benefited from automated tracking, reducing stockouts, medication requests, and improving collaboration between pharmacy and nursing staff. Real-time analytics empowered the pharmacy to make informed decisions regarding par levels, consumption trends, and restocking processes, resulting in more streamlined workflows and prevented delays in medication delivery.
- Installation of ADCs and AWS across the facility.
- Reduced restock trips to the point of care.
- Monitoring consumption trends and end-user practice.
- Automate workflow and processes of scheduled reports, restock lists.
- Optimization of inventory management, restocking routes, and par levels. Increase in total line items stocked per month in one cabinet.
Strategic implementation of technology in healthcare is key to optimizing operations and enhancing patient outcomes. The adoption of a centralized pharmacy system in high-volume inpatient settings has proven essential, driving substantial improvements in both efficiency and accuracy.”
Dr. Hossam Hosni
Pharmacy Informatics and Automation Specialist
Impact
The implementation of this centralized system resulted in significant operational improvements. Over a four-month period, Fakeeh University Hospital observed a sharp decline in stockouts and medication preparation time, improving the overall efficiency of medication delivery. This led to a notable increase in nursing satisfaction, as they spent less time tracking down medications and more time on direct patient care.
- Reduction in medication error and near miss rate to 0%
- Improved patient care through faster, accurate medication administration
- Enhanced pharmacy and nursing satisfaction, leading to greater staff morale
“Our analysis shows a 72% reduction in medication preparation time, even with a 60% increase in order volume, underscoring its role in streamlining workflows and reducing human error.”
Dr. Hossam Hosni
72%
This integration aligns with our commitment to innovation, enabling a focus on specialized services, and ultimately elevating the standard of care, ensuring safer and more reliable healthcare delivery.”
Pharmacy Informatics and Automation Specialist
Both pharmacy and nursing teams at FUH experienced improved workflows and processes, with an impressive 70% satisfaction rate reported among staff following the changes. Through the adoption of this advanced medication management system, FUH continues to pioneer efforts toward safer, more efficient healthcare delivery.
